Questions renters ask

By the size of the unit, its condition and the add-ons you pick. The prices page shows the sizes and the add-ons. Your quote is written down and texted to you before you book, and the total is the invoice unless the unit differs from what you told us.

We can't promise that, and nobody honest can. Your landlord decides what comes out of the deposit, under your lease and Wisconsin's rules for rental housing. A clean takes dirt off the list. It does not repair damage or settle unpaid rent.

No. Tell us how we get in: a key left with your landlord's office, a lockbox, or a time you meet us. We don't copy keys, and we text you when the key is back where you said.

After. The unit has to be empty of your things, or it is a tidy, not a move-out clean. Book the day between your last load and the key return, and hand back the keys once the sheet is done.

Two or three of our six, led by Pao Cha or Maiyer Cha. Your quote names who is leading.

Yes. Our general liability insurance covers damage to a home while we clean it. Limits and a certificate of insurance are available on request.

Send us the landlord's written list within three days of your final walk-through. For any line that is on our checklist and was not done, we come back and do that line at no charge. The terms are on the policies page.

We bring our own cloths, tools and products. We can use fragrance-free products on request; tell us when you book. If your landlord asks for a particular product, tell us that too.

Mold, pest infestations, biohazards, hoarded units and anything that needs more than a step stool. We don't move furniture, haul away what you leave, repair walls or shampoo carpet. If we see something we can't fix, we write it on the sheet.

Yes, up to 48 hours before at no charge. Inside 48 hours we charge half the quote, because the crew's day is held for you. Lockout terms are on the policies page.